City of Cranbrook

November 27, 2017

Deadline for City’s Customer Service Survey Is Today

Cranbrook, BC (November 27, 2017) – Today is the deadline to participate in the City’s second public survey to measure changes to customer service levels, since the City launched its new 311 phone service and app earlier this year.  The survey will be available until 4:30pm on Monday November 27, 2017.

The short nine question survey is available online through the City of Cranbrook website @ https://www.surveymonkey.com/r/X5W5DMM.

Residents without access to a computer or without internet service; paper copies of the survey are available for pick up at City Hall, the Cranbrook Public Library and the Community Services desk at Western Financial Place.

The 311 service is designed to provide our customers with an easy to remember, single point of access to the City for information, making a request for services or to be connected directly to any of the City’s departments.  311 is designed to provide customers with the information they need or connect them to the people they need quickly and efficiently.

The 311 app is a great tool for residents to use to connect with the City for information or requesting services.   As an example, you find and want to report a pothole.  Simply open the app, take a picture of the pothole and with a few clicks, it has been reported to proper City staff and work will be completed.

Aside from the 311 app, you can also contact the City directly by phone, simply by dialing 311 in Cranbrook. Download the app from the iTunes app store and Google Play store.

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