news

Cranbrook, BC (January 16, 2025 – 2pm MT) – All water customers who are on the City’s water system are reminded that a Boil Water Notice is in effect for all residents and is expected to remain in effect until at least Monday, January 20, 2025.

All water used for drinking, washing and brushing teeth must come to a rolling boil for a minimum of one (1) minute. If there is a strong chlorine taste or odour in your water, please do not consume and flush your cold water until there is no chlorine smell noticed.
 
The Interior Health Authority (IHA) advises that businesses such as restaurants, long-term care homes or childcare facilities should visit the IHA website, which has additional information on operating a business during a Boil Water Notice @ https://www.interiorhealth.ca/information-for/businesses/food-premises.

We will continue to provide updates as more information becomes available.

Public Works staff were performing scheduled maintenance and replacement of aging disinfection equipment at the Phillips Reservoir overnight (January 16, 2025). During the work there were 2 brief occurrences of over chlorinating followed by not chlorinating the City’s water system.  Staff were able to quickly correct the disinfection issues and had the disinfection system back to normal operating within 20 minutes.

Public Works staff working with IHA determined that out of an abundance of caution a Boil Water Notice would be initiated until further notice for all water system users.

We will be taking water samples for testing and have them sent away for analysis, to ensure the system is free of any bacteria before the Boil Water Advisory is lifted.