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Cranbrook, BC (January 17, 2025 – 11:30 am MT) – A Boil Water Notice is in effect for all residents and customers who are on the City’s water system. The Boil Water Notice is expected to remain in effect until at least Monday, January 20, 2025.

All water used for drinking, making ice, cooking, washing food, and brushing teeth must come to a rolling boil for a minimum of one (1) minute. The public is encouraged to use an alternate, safe source of water if they choose not to boil their water. 

Please do not consume and flush your cold water if you notice a strong chlorine odour until there is no chlorine smell noticed. While the City remains on a Boil Water Notice, the water supply is still safe to use for household cleaning, showering, bathing, and flushing toilets, although residents should be mindful and take care to not to ingest any shower or bath water.

We will continue to provide additional updates as more information becomes available.

The Interior Health Authority (IHA) has additional information for businesses and operators during a Boil Water Notice at https://www.interiorhealth.ca/information-for/businesses/food-premises.

Out of an abundance of caution, a Boil Water Notice was issued in coordination with IHA until further notice for all water system users as the result of disinfection issues at the Phillips Reservoir overnight on Thursday, January 16, 2025. Public Works Staff were performing scheduled maintenance and replacement of aging disinfection equipment when there were two brief occurrence of over chlorination and no chlorination. The disinfection issues were quickly corrected and the disinfection system was back to normal operation within 20 minutes.

Water samples have been sent away for analysis and testing to ensure and verify that the City’s water system is free of any bacteria before the Boil Water Advisory is officially lifted.