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Cranbrook, BC (December 9, 2024) – Ah, Christmas crackers! Looks like Old St. Nick lost a bag of mail out of his sleigh somewhere, that had our final utility bills of 2024 inside. We know this will impact some residents who rely on receiving their paper utility bills to know it is time to pay it before the December 31 deadline. Even without your paper bill, you can still pay it online anytime, or in person at City Hall during regular business hours. 

If you are not keen on using online services and are unsure what your balance due is on your utility account or you just have questions, call us at 250-489-0233, send us an email to [email protected] or simply ask us in person when you come to see us.

For residents that wish to move to using online services to find and pay their utility bill, it’s easy to sign up. Simply go to our website and choose the ‘I Want To’ tab, select the ‘Pay/View’ option and then select ‘Utilities’, or you can use this link: https://secure.amaistech.com/ePAY-ePRINT/First?client=cranbrook.  You will need your utility bill account number and access code that is printed on any of your old City utility bills. 

There are also many different payment options available to you to pay your utility bill:

•    Online banking
•    Paying in person at your bank or credit union
•    Mail drop box or in person at City Hall @ 40 – 10th Avenue South (8:30am to 4:30pm – Monday to Friday) or,
•    Online by credit card through the direct link @ https://secure.amaistech.com/ePAY-ePRINT/First?client=cranbrook.

We know this is a very busy time of year with a lot of other high priority responsibilities in the lives of our residents. To ensure you have time to organize payment without concern about late penalties, we are extending the payment deadline to 4:30pm MT on Wednesday, January 15, 2025. 

As we head into the holiday season, an important reminder that City Hall is closed from Monday, December 23 to Friday, December 27, 2024 and will reopen to the public on Monday, December 30, 2024 at 8:30am. We will also be closed on Wednesday, January 1, 2025.

For most of our residential customers, if you have water, sewer and garbage/recycling pickup and you paid your previous utility bill in full before the August 31, 2024 deadline, your billing amount will remain the same at $272.00 for the four-month period from September 1 to December 31, 2024.

For residential customers who have water and sewer but do not have garbage/recycling pickup and you paid your previous utility bill in full before the August 31, 2024 deadline, your billing amount will remain the same at $238.00 for the four-month period from September 1 to December 31, 2024.

If you need more information, or have any questions, please call us at 250-489-0233, send us an email to [email protected] or come and see us at City Hall.