All residents should have sewer backup insurance as part of their homeowners’ insurance policy. The City of Cranbrook does its best to maintain the sewer system, but has little control of what foreign objects may be deposited in the lines causing blockage.
Most sewer backups happen because the sewer service line is plugged or requires maintenance. Blockages can be caused by items flushed into the line, tree roots, rocks and gravel, or broken/collapsed pipes.
The sewer service line runs from your residence to the City’s sewer main. The City of Cranbrook Policy and Procedure No. 60-106 states the areas of responsibility in a sewer service line as:
- If a blockage occurs anywhere in the Sanitary Sewer Service and Service Connection, it is the property owner’s responsibility to clear the blockage
- If a blockage occurs in the Sanitary Sewer on private property, and it is determined to be a structural defect, the property owner is responsible for all related repair costs
- If a blockage occurs in the Sanitary Sewer Service Connection on the City’s side of the property line, and is determined to be a structural defect, then city crews will repair the defective line and be responsible for all related costs related to the repair of the Service Connection and/or Sanitary Sewer Main. Remediation of damages on private property will not be completed by the City.