Updated: October 26, 2020
Reception areas at City Hall, Building and Bylaw Services, Public Works are all open to the public. The Cranbrook Fire Hall, the Memorial and Kinsmen arenas remain closed to public access until further notice.
Western Financial Place, including the Aquatic Centre, ice surface and walking concourse areas are targeted to be open starting Monday November 2, 2020.
The Recreation & Culture department have produced an informational flyer on the reopening of Western Financial Place. Registration for activities is slated to begin on Monday October 26. You can get a copy of the reopening flyer here.
Announced on Friday October 9, the Cranbrook Public Library has expanded its hours of operation and is now open 7 days per week. Provincial inter-library loans have also been reinstated. The Library has also installed a new self-check out kiosk and a cloud library app to provide contactless borrowing options for users. Visit their website for more information at www.cranbrookpubliclibrary.ca/.
Every effort is being undertaken to ensure the health and safety of our staff and the public. The City is aligning our services and how we conduct business with the requirements provided by WorkSafeBC. Our customers are strongly encouraged to continue to access City information and services by phone or by email wherever possible.
Customers who require a visit to any of our office facilities must understand and obey the following guidelines:
- If you have underlying medical conditions, it is recommended that you do not visit our municipal hall or facilities.
- Anyone displaying symptoms of COVID-19, which primarily displays as a persistent cough, will not be permitted on the premises. If you are sick, please stay home.
- If you have travelled outside Canada, you are not permitted on our premises until you have self-isolated for a minimum of 14 days.
- If you are displaying symptoms of COVID-19 or you live in a household where someone is showing symptoms of COVID-19, please stay home.
- Physical distancing is always required (minimum of 2 meters).
- Failure to observe physical distancing risks the closure of the facility, and as such, you will be asked to leave the premises.
- Washrooms on the premises are disinfected frequently and hand sanitizers are available.
- We ask that any financial transactions be conducted electronically and not in cash.
Our reception areas now have plexiglass barriers in place, with hand sanitizer available. Customers coming to City Hall will be greeted outside the building and will be allowed into the main reception area at a maximum of 2 people at a time. If you appear to display sickness, you will be asked to leave and instead contact us by phone or email so we can assist you.
Staff will continue to respond to public inquiries and requests by both phone and email:
- General Inquiries: 311
- Payments, Utilities & Property Taxes: 250-489-0233
- Recreation & Culture: 250-489-0220 or 250-489-0221
- Public Works: 250-489-0218
- Building Inspections: 250-489-0207
- Cemetery Information: 250-489-0230
- Bylaw Services: 250-489-0263
- Fire & Emergency Services: 250-426-2325
(non-emergency only, otherwise call 911)
Latest City COVID-19 Related News
- Cranbrook Public Library Set to Reopen to the Public, With Restrictions, on Wednesday July 8 (July 2, 2020)
- Rotary Splash Pad to Be Reopened July 14; Kinsmen Spray Park to Reopen by July 17 (July 2, 2020)
- City Moves Ahead with Preliminary Reopening Plan for Some Major Indoor Facilities in August (June 25, 2020)
Regional COVID-19 Snapshots
(courtesy of the Regional District of East Kootenay)
- Regional Snapshot (July 31, 2020)
- Regional Snapshot (June 25, 2020)
- Regional Snapshot (June 4, 2020)
- Regional Snapshot (June 2, 2020)
- Regional Snapshot (June 1, 2020)
Older Regional Snapshots
The monitoring of, and response to, COVID-19 is being led by local, provincial and federal health authorities (not local government). It is important to make sure we rely on facts and have strong sources of information in our arsenal.
Key Information & Links
- School COVID-19 Exposures - Interior Health (partnership with school districts to support information-sharing when there are COVID-19 exposures at schools)
- Small Business BC (providing support for small business with information around available programs from the provincial and federal governments).
- COVID-19 Information Line **FOR NON-HEALTH INFORMATION** - 1- 888-COVID19 (1-888-268-4319).
The line is open seven days a week, from 7:30 a.m. to 8 p.m. PST.
- 811 - dial 811 for health-related information on COVID19
- COVID-19 Self-Assessment Tool - use this simple online tool to complete a self-assessment if you have symptoms of COVID19 or are wondering if you should be tested.
- BC Centre for Disease Control Latest Updates - an excellent resource. Bookmark and use this site.
- Government of Canada - includes links to latest statistics, travel info and economic and financial supports available through the Federal Government.
- Province of BC Information Hub - includes links to Provincial supports for non-health information (childcare, travel advisories, employee/employer resources).
- Interior Health Latest Updates
- Public Health Agency of Canada
- Public Health Agency of Canada Information Line - 1-833-784-4397.