Winter weather events require a coordinated approach by the City’s staff and contracted operators to ensure that our streets are safe, using pre-determined priority routes. It may take several days after a snowfall for our operators to reach each street in the City.
In cases where snow is falling heavy and continuously enough, operators will focus on first priority routes until the storm dissipates enough so that resources can be moved to begin clearing secondary streets, using the priority system.
Download our Snow Plow Priority Routes map here.
Sidewalks also have a priority system, but do not get cleared until such time the streets are considered in good enough condition that operators can be reallocated to the clearing of select public sidewalks, beginning in the downtown core.
Download our Sidewalk Clearing map here.
Windrows & Driveways
We get some common questions about our snow clearing operations when it comes to windrows and the depositing of snow in driveways around the City. We hope you find these questions and answers helpful.
- Will the end of my driveway be cleared if there is a large windrow at the end?
If the snow and ice is deposited there from a standard snow plowing exercise (during or following a snow event), the City will not be removing the windrows regardless of height.
- Why do I get so much snow in my driveway - I live on a corner lot?
Many corner lot complaints are due to the fact that the operator has to remove snow from the entire intersection area, as well as usually larger stretches of roadway to carry along which gets deposited in the first driveway it encounters. It does not get done intentionally, nor is it avoidable.
- Can the amount of snow be more balanced between my neighbour across the street and my driveway?
The routes are established based on traffic patterns and snow is most typically pushed to the right, which doesn't allow the operators in most cases to alter where the snow is deposited.
For more information during regular business hours, please contact Public Works or by calling 311.